Terms of Use
Samphire is a solar performance monitoring portal. These terms apply to anyone who signs in to it. If you are using Samphire on behalf of an organisation, you are agreeing to these terms for that organisation, and a separate services agreement with that organisation prevails over these terms if the two conflict.
Who may use Samphire
Access is granted to named people at organisations we provide services to. We issue access at that organisation's direction and remove it when they ask us to, or when the engagement ends.
Accounts are personal. Do not share your sign-in. Most accounts sign in through your own organisation's Google or Microsoft account, in which case your password stays with that provider and we never see it. Tell us promptly if you believe an account has been used without authorisation.
Your data stays yours
Your organisation owns its site, generation, metering and billing data. We use it to provide the service to you — to show it back to you, to produce reports and analysis you have asked for, and to operate and improve the platform.
We do not sell it. We do not show one client's data to another. We do not pass it to third parties except as described in our Privacy Policy, or where we are required to by law.
Where the numbers come from, and what they are not
Samphire reports measurements made by other people's equipment. Generation and device data come from manufacturers' monitoring platforms; consumption and tariff data come from meter data and from your retailer's invoices.
Those sources do not guarantee that their data is accurate, current or complete, and we cannot either. A reading can be wrong or missing because an inverter is misconfigured, a communications link is down, a monitoring platform has an outage, or equipment has been changed on site without the records being updated.
Figures shown in Samphire — including generation, performance, savings, cost and emissions — are indicative. They are not a bill, not a substitute for metered settlement data, and not evidence for a claim against a retailer, a network operator or an equipment supplier.
Where we know a site's data is incomplete, we say so on the page rather than presenting a number as though the whole system were being measured. If a figure matters commercially, check it against the metered data before relying on it.
Acceptable use
- Use Samphire only for your organisation's own purposes.
- Do not attempt to reach data belonging to another organisation.
- Do not scrape, bulk-extract or republish the platform, or use it to build a competing service.
- Do not probe, disrupt or attempt to circumvent the security of the platform or the systems it connects to.
Availability
We aim to keep Samphire available, but we do not offer an uptime guarantee under these terms. The platform depends on third-party monitoring platforms, communications links at your sites and cloud infrastructure, any of which can be unavailable. We may take it down for maintenance, and will give notice where we reasonably can.
Our material
The platform, its software, design and the analysis methods behind it remain ours. These terms grant you a right to use the service, not a licence to the underlying material.
Liability
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or other law that cannot be excluded.
Subject to that, and to the fullest extent permitted by law, we are not liable for indirect or consequential loss, or for loss of profits, revenue or anticipated savings, arising from your use of Samphire or from reliance on figures it displays. Our total liability is limited as set out in the services agreement with your organisation, or if there is none, to resupplying the service.
Suspension and termination
We may suspend or withdraw access if these terms are breached, if your organisation's engagement with us ends, or if we must do so to protect the platform or other clients.
Changes
We may update these terms. The effective date above changes when we do. Material changes will be notified to the organisations we provide services to.
Governing law
These terms are governed by the laws of New South Wales, Australia, and the courts of New South Wales have non-exclusive jurisdiction.
Contact
MG Consulting (Aust) Pty Ltd, PO Box 828, Waverley NSW 2024
morgan@mgconsulting.com.au